Category: Productivity

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Paid in Full

I haven’t seen an actual paper credit card statement for a long time because I’ve banked electronically for years, but I switched banks recently and they just sent me my first credit card statement on this new account.

I was really pleased to see a prominent section on the statement (mandated by government legislation) pointing out just how long this bill will take to pay off if I were only to pay the minimum amount. I think this is a great thing for developing financial literacy, as I’m always shocked at just how little some people know about money, especially credit, and how little they understand its impact.

On my credit card’s closing balance of $1898.20, it tells me that even if I spent nothing more on the card, and just paid the minimum required amount each month until it was paid off, it would take me 18 YEARS 6 MONTHS, and would accrue $4,348.57 in interest!

I hope we are teaching this stuff to kids at school, so they don’t fall into the “free money” thinking that so many adults I know still have.

My grandmother used to say “if you can’t afford to pay cash, you can’t afford it.” I think the more modern equivalent is “if you can’t afford to pay your credit card bill in full each month, you can’t afford it”

And yes, I always pay my credit card bill in full each month!

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Done is better than Perfect

95% doneI’ve never really been what you might call a perfectionist. Nor do I believe that it’s ok to do a half-assed job of things. It’s good to do things right and to the best of your ability, and if I had a choice between doing something badly or doing it well, I’d always rather do it well.

But it’s also easy to become paralysed with inaction when you feel that something needs to be done perfectly.

I saw two examples of this recently…

Our school has a very dedicated team of foreign language teachers, and we take our language education very seriously. Many of our students graduate with great proficiency in multiple languages, which I think is pretty amazing. Our languages staff are all deeply passionate about their language teaching and insist that any language should be taught using only the “proper” version of that language… so, for example we teach our French students how to speak Parisian French, and would never encourage them hear “improper” versions of the language like, say the French spoken in Québec.  We take a similar outlook on the other languages we teach… Italian, Latin, Japanese, Chinese.

Our school website used to have translated pages in Chinese and Vietnamese, since we tend to get quite a few students from those countries. The translations were laboured over, initially by paying considerable sums of money to translation agencies, and then having those translations fine tuned by our language staff members. The process was expensive, extremely time consuming, and worst of all, the translated pages easily went out of date whenever we updated the English version of the text. In the pursuit of having perfectly translated pages, we ended up with translation options that were limited and often out of date. Not exactly the level of perfection we were after.

I was a little surprised recently when I looked at our school website and discovered that the expensively translated pages had been removed and replaced with a single dropdown menu of language choices that would convert the page using Google’s free Translate service. By making a choice from the menu, the page was instantly converted to not just Chinese of Vietnamese, but into any of  17 different languages!

Naturally, when I pointed this out to the language staff they were horrified! They felt that the Google Translate service was completely inadequate for the task and that the translations would be utterly unusable by anyone who wanted a “proper” translation. Some of them immediately opened the site and translated a page or two into “their” language to see just how poorly it was being done. Surprisingly, the general consensus was that, yes, it wasn’t perfect and there were a couple of instances of poorly constructed sentences, but on the whole it was much better than they expected.

The benefit of the trade off was clear to me. While the machine translated pages were not perfect, they were at least up to date (since they were always being translated on-the-fly based on the most current English versions) and we could offer many more languages than just the two we had previously offered. Oh, and of course it was all being done at no cost and with no effort from our staff.

I’m not a language purist (I don’t even speak a second language), but to me it seemed that as long as the translations were “good enough”, then the benefits outweighed the imperfections. In this case, it seemed obvious that “Done is better than Perfect”.

The second example is in our school’s shift away from Microsoft Office towards Google Drive. I’ll occasionally get some of our teachers expressing their concern that Google Docs doesn’t have some feature that Word had. It’s usually  some missing feature that hardly anyone else even realised Word had, but occasionally their gripe is about legitimate concerns like Docs’ inability to manage simple tasks like merging table cells. (By the way Google, can you get onto this? We really do need it!)

But seriously, when you compare the extra stuff that you can do in Google Drive – the easy sharing options, the realtime collaboration, the ability to access your files from anywhere on any computer with nothing more than a web browser, the auto saving, the overall simplicity of use, and the fact that it’s completely free – then the trade-off with whatever you might lose from MS Office becomes much easier to deal with. Sure, it would be nice to not lose any features at all, but if I have to choose (and I do) then Drive/Docs wins hands down for me. What I gain far outweighs what I lose. Having a tool that meets my actual daily needs and matches the way I work is a far better option than a “full featured” tool that gets in my way and is missing the real features I need, like realtime collaboration.

Again, “Done” (or in this case, the tool that misses some features but does the things I need and value most) is better than “Perfect” (the tool that supposedly has it all and is the “industry standard’).

When you work on a project, it’s pretty easy to get it 95% perfect. And sometimes, yes, you do need to go the extra mile to get it 100% perfect. But the older I get, the more I come to realise the truth of “Done is better than Perfect”, and that the exponential amount of effort required to take a project from 95% perfect to 100% perfect often really doesn’t matter. Closing that 5% gap usually requires far more than 5% more effort. I’ve spent an hour editing a short video, but then wasted three more hours adjusting the timing of the opening titles or tweaking exactly how the credits dissolve to black and where the music should fade… and really, it was probably just fine the way it was. It makes me wonder what else I could have gotten done with that three hours if I just accepted that Done really is better than Perfect.

Image by KevBurnsJr –  http://blog.kevburnsjr.com/95-done

PS: I was so impressed by the Google Translate service that I added it to this blog. If you scroll right to the bottom of this page you can translate this blog into any language you like. Just don’t expect it to be perfect.

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The Software Conundrum

Many people I know struggle with technology. They bumble by, more-or-less managing to make their computer do what they want it to do, but often without that real sense of confidence that comes from feeling fluent with the software they are interacting with.  And let’s face it, when we talk about “technology”, we mostly mean “software”. Sure, there are some hard-to-use hardware devices but by and large when I watch someone struggling to feel comfortable using “technology”, it’s usually because they are out of their depth with the software they are trying to use, not the hardware.

It might not seem like it when you’re so frustrated you just want to throw your laptop out the nearest window, but companies who build software try really hard to make their tools easy to use. Of course, not all software is actually easy to use, but I do believe that all software designers really do try to make their software as easy to use as possible. It’s not easy… some of the things we expect software to do are incredibly complex, and designing software that does complex stuff while also making it easy to use, is really hard to do well!  But the next time you are struggling to use a piece of software, remind yourself that someone, somewhere, probably spent a great deal of time and energy trying to make it as easy as they could. And no matter how much it might feel like it, the software designer’s goal was not to confuse and frustrate you.

Because writing software is so hard, it takes a special kind of person to do it. Software developers are usually incredibly intelligent people because you really do need to be fairly smart to write software. Most developers also have very systematic and methodical minds, because, again, that’s just the sort of mind you need to write software. It’s this combination of high intelligence and methodical thinking we sometimes call an “engineer’s mindset”, and while you need it to write good software, it’s really not the way the majority of us think.

And that’s part of the problem of why there is so much “hard to use” software. The people who create it are often on a completely different planet to the people who use it.  For a super smart software engineer, the term “easy to use” might mean something entirely different.  Because most “dumb users” find it difficult to think the way engineers think, and many engineers are unable to put themselves in the shoes of the average end user, there is often a huge mismatch between the two groups that ends up making software seem much harder to use than it should be. (You might like to read The Inmates are Running the Asylum by Alan Cooper for a really good insight into this problem) Thankfully, software has gotten much, much better over the last few years thanks to much better development environments and more flexible programming frameworks, a greater emphasis on end-user usability testing, a greater acceptance of the idea of a “public beta”, and also the “appification” of complicated software in small, app-sized chunks on easy to use mobile devices.

So thankfully, things are improving.  But if software is getting better, and companies really DO try hard to make their software as easy to learn and use as possible, why do so many people still seem to find it so damn hard to use?

So here’s a few tips for becoming a much better, more confident and more fluent user of modern desktop software…

Mix it up!

This was one of the most powerful things I ever did to become a more fluent software user… I deliberately started using software that was different to what I was used to. If you use a software tool to do a particular task, find out what other software tools do a similar thing, and try them.

For example, if all your word processing is done in Microsoft Word, try using some other word processing tools for a change. Libre Office Writer, Google Docs, Zoho Writer, WriteRoom, Scrivener, AbiWord… the list is long if you look. There is something incredibly liberating about trying a different tool than the one you’re used to. It forces you to see things more conceptually – to understand the concepts of formatting text, rather than simply remembering where the Bold button is located. As you move between multiple tools that do the same task, you start to see the commonalities and the differences between them.

You realise that all tools in this category have certain core features, but you also see how different tools implement some of those features better or worse than others. You start to think in terms of function rather than form. You develop a better ability to scan your eyes over the interface quickly, spotting the buttons you recognise, even though they might look a little different.  You realise that the design of software is far more consistent and predictable than you maybe imagined it was. You start to see the ways that different programs handle the same common file formats.

Are you a PowerPoint user? Why not try Keynote, Google Presentations, SlideRocket, Libre Office Impress, Prezi or 280 Slides?

What do you use to edit video? Whatever you use now, take a look through some of the alternatives from iMovie, Windows Live MovieMaker, Pinnacle Studio, Sony Vegas, Adobe Premiere Pro or Premiere Elements, Final Cut Pro X.  As you might imagine, if you actually did try all these different video editing tools, you wouldn’t just know how to use a bunch of video editing tools, you would truly understand the core idea of what it means to edit video.

There is great alternative software in most of the major categories. Just go to Google and search for [alternatives to X] where X is the software you use now, and see what you can find. Much of it is free to try, if not completely free to use.  Using lots of different software tools that do more-or-less the same job makes you a far more flexible and adaptable user. You don’t have to permanently switch from your old faithful tool if you don’t want to (although you might be surprised at how good some of the others are!) Switching to a new tool is not the point of the exercise. But by trying lots of new tools you will develop a far deeper understanding of what software is all about, and your technological fluency will take a supercharged leap forward.

Trust me on this.

Check out your options

Whenever you work with a new piece of software, take a moment to explore the options or preferences.  On most Windows software you’ll find it under the Tools > Options menu, and on the Mac its in the application menu under Preferences.

Whenever I get my hands on a new piece of software, I go straight to the prefs or options and spend a few minutes looking through them. Those few minutes are always paid back in greater productivity through having a better sense of what the software is all about, plus I can usually find lots of little tweaks that make the software work the way i want it to work.

It astounds me how often I see people struggling (sometimes for years!) with some annoying behaviour in their software that can be easily changed simply by unticking a checkbox in the preferences. Don’t be one of those people.

What’s on the menu?

The other thing I will always do with any new piece of software is just take a moment to look through all the dropdown menus to see what’s there. Many of them will be immediately recognisable – obvious ones like cut, copy, paste, select all, etc – through to those that will give you some clues as to what the software might be able to do.

Seeing choices like Arrange, Group, Align, etc immediately tell you things about what the software can do.  The View menu often lets you change the way you see the software by accessing fullscreen mode, changing zoom levels, and so on. If you’re observant you can also pick up some great keyboard shortcuts as well.

Look for menu items than you don’t recognise too. For example, if you’re usually an Internet Explorer user you might be intrigued by options such as Chrome’s Incognito Window. Click it. See what it does. It’s software, you can’t really break it, so go explore!

Don’t be afraid to call for help

Every piece of software I’ve ever used has a Help menu. Someone, somewhere, went to a lot of time and trouble to document this software and explain what it does, how to use it, and how to get the best out of it. Why would you not use it?

And yet, whenever I see someone struggling with a piece of software, I can almost guarantee that the answer to “have you checked the Help menu?” is no. C’mon! Just use it… Look it up if you have a problem, or just glance through it to pick up some useful tips. Don’t be so helpless.

I can’t even tell you how many times I’ve showed someone some ridiculously simple time-saving tip that has totally changed the way they work, only to have them ask “How do you find this stuff??!”

Easy. I once got stuck on the exact same problem as you, and I looked in the Help menu to work out how to solve it. Just like you can.

If you really don’t want to use the Help menu (“It’s so complicated!”) then just Google your problem. Just type in something like [how do i merge 2 tracks in audacity]. Believe it or not, you won’t be the first person to ever ask that question. Someone has already solved it. Learn from their experience.

Putting this into action with your students

A task I’ve had my Computing Applications students to do several times now is to create a user manual, either in text or screencast format, for a piece of software they’ve never seen before. It’s not hard to find obscure software tools that most students have never heard of, so pick a few for them to choose from and get them to create a user manual for one of them. Not only do they need to learn a completely new piece of software, they also need to figure out how to clearly explain it’s features in a way that non-users can easily understand. They can’t do that unless they understand it themselves.

They’ll need to learn quickly, communicate clearly, have empathy with end users, and also learn new presentation skills. Try also to get them to run some real usability testing with other people using the training resources they’ve created in order to see how well they have communicated their understanding. Everytime I’ve done this, my students have found it a useful and worthwhile task.

Got any other tips for learning new software quickly? I’d love to hear them.  And if you’re a fluent software user, add a comment and tell us what the “penny dropping” moment was for you, when software started to make sense.