Ex-Twitter

Back in 2006, when the world was being inundated with a flood of new social and web 2.0 tools, I signed up for a brand new thing called Twitter. It was an interesting, although somewhat bizarre idea: write short text blasts of up to 120 characters, telling the world (or whoever might read it) what you were doing. At the time, Twitter gathered its fair share of ridicule for the inanity of the idea. Critics would claim that nobody needed to know what you were eating for breakfast, or really, to know anything about what you were doing at all.

In those early days, Twitter was mostly filled with geeks and tech bros, posting about all kinds of vacuous stuff. Most people I know, including myself, joined Twitter (user number 779,452), didn’t really get it, then left. Like many others, I eventually came back. In those exciting early days, there was no ability to reply to a tweet. There were no images in tweets. There was no search function to find a tweet. Of course that changed over time, and these functions were gradually added. With the addition of search in Twitter, we saw the rise of the hashtag, a community-devised way to aggregate tweets around a particular topic or idea. Twitter eventually doubled the character limit from 120 characters (a limit originally imposed by the 140 character limit of SMS messaging, which old timers might recall Twitter was originally connected to), to 240 characters. Still short, but it made a world of difference in the way people expressed themselves in these short, but now a bit longer, blasts of thought.

Twitter evolved from people sharing inane topics like what they had for lunch, and became a genuine voice of the masses. It democratised communication and formed communities of like minded people who could find their tribe. It became a platform, no, THE platform, that genuinely changed the world. It aided with revolutions, emergencies, political uprisings, and more, and gave a voice to those who may never have been able to find a voice otherwise. It was the town square, on a global scale.

In its glory days, Twitter was the most incredible platform for connecting people and forming communities. I think educators, probably more than most others, really understood the power of what these communities could bring, and Twitter became synonymous with developing a PLN. There’s no doubt that, at least for most educators I know, Twitter was the major force in driving positive change and global connection on a scale not seen before.

And then it changed. The advertisers came along. The money came along. The political manipulation came along. And then Elon Musk came along. What started out as an amazing global town hall, eventually devolved into a greedy cesspit of inhumanity, more polarised, more obnoxious, more divided than ever. Gone were the days of people finding their tribe. Instead, people were dividing into opposing tribes and hurling insults and abuse at each other. It became impossible to have a civil conversation on Twitter, or X as Elon renamed it. Truth and facts became optional. It stopped being a place where people connected, and became a place where those with the loudest voices could simply shout into the void without any expectation of finding a response, making a connection or starting a conversation.

I used to really like Twitter. I was active on it a lot. It opened doors for me. It allowed me to find and meet my heroes. I wrote many posts about Twitter, explaining why it mattered, how it worked, and convincing others to give it chance, even if it seemed like a weird idea. It was the one social network that I felt had true value, and the one I would hang onto long after I let the others go. I believed in the people there, because I saw Twitter as giving us all a voice, democratising our ability to connect and share and learn together.

But enough is enough. I have been hanging onto Twitter/X for nostalgia more than utility. Despite having nearly 12,000 followers I can’t remember the last time I’ve had a proper exchange of ideas or a conversation. There are too many extremists, bullies, idiots, egotists. There’s probably still good stuff there, but I no longer see it. My replies tab is full of ads and random tweets from people I don’t even follow. In short, the Twitter I knew and loved is dead. It’s such a shame.

So, regretfully, I’ve decided I’m pulling the plug and deleting my account. The tool that mattered so much and helped me to become a “connected educator” is no longer connecting me to the people and ideas that matter to me.

It’s hard to believe that I will no longer be a Twitter user. I will no longer be an X user. I guess that makes me an Ex-Twitter user.

Dear Twitter… Help!

Sad Twitter BirdI started on Twitter back in February 2007, joining the service as user number 779,452 using the name @betchaboy. At the time, I thought I was already late to the Twitter party but looking back at it now that the number of users has crossed into the billions, I guess that wasn’t the case.

In the time I’ve been part of Twitter, my use of it has grown considerably. As I write this, my Twitter account follows 3,931 people (mostly other educators with a nice mix of others thrown in just to keep in interesting), and there are 8,496 people following me. With over 11,000 tweets since I joined, Twitter has been a big part of my learning for the last 7 years.

Twitter has been an incredibly valuable tool of connection and learning, and has enabled me to be part of conversations and communities that I never would have discovered otherwise. Twitter has, quite literally, been life and career changing for me.  I’ve written quite a few blog posts about Twitter over the years, some of which have been quite widely read. You could say I’m a fan of Twitter.

So here’s the problem…

Twitter had a security breach earlier this year and numerous passwords were compromised, apparently including mine. Now, when I try to access my account on www.twitter.com, it tells me that I have to change my password.

Fair enough. Click the link and it sends me off to do a password reset using either my username, email address or mobile number. The trouble is, no matter which one I use, it doesn’t work. The username and email options are supposed to send me an email so I can reset the password, but no such email arrives (and yes, I’ve checked the spam folder).  Likewise, requesting a password reset using my mobile number is supposed to send me a text, but no text arrives.  After exhausting all these options, I get a note on the screen that says “If you still don’t receive a message in a few minutes, then unfortunately there is nothing else we can do to help you regain access to your account.”

Come onTwitter, you can’t be serious!

To make things even more bizarre, I can still tweet from that @betchaboy account from devices on which I’ve never logged out since the password problem arose, and which are set to remember my password. I can tweet from my iPad, from the Chrome web app of Tweetdeck and from Tweetbot on my Macbook, all of which I have never logged out of since the problem.  However, on new devices I can’t connect, and I can’t connect any app or service that needs to talk to the Twitter API.

I find it really odd that I can tweet from existing devices that remember my  password (presumably the old password) but that I can’t log in with any new devices. And the fact that I can’t retrieve or reset my password and that I’ve written to Twitter Support six times now, all with no response, is just beyond frustrating.

I suppose I could set up a new Twitter account and just start again, but with so much invested into my original Twitter account, I really don’t want to have to do that. My Twitter username, betchaboy, has been very much part of my online identity and digital footprint and I really don’t fancy losing it. And of course, it takes time to develop a large network on Twitter so I definitely don’t want to have to start that process over again if I can avoid it.

Twitter, please, can you help me sort this out? I don’t know why the normal reset processes are not working for me. I don’t understand why I can’t get anyone to respond to a support request made through the proper channels. I’m super frustrated by this whole thing, but I really want to get it sorted out.

If you know someone at Twitter, could you pass this post on to them?  If you have any suggestions, could you let me know. I just want to get it resolved and move on.

Mining for Meaning with ThinkUp

Judging from the blog comments and the @replies and the RTs on Twitter, it seems that my last blog post really resonated with a few people.  Apparently I’m not the only one who sees both the enormous value of Twitter as a social networking tool, and also a level of frustration with people who dismiss it too quickly for all the wrong reasons.

Here’s another tip about Twitter than can exponentially improve its usefulness. But be warned it’s a little geeky, and if you want to set it up for yourself it will require a certain level of technical know-how. But if you can work it out, it opens up lots of possibilities for Twitter power users and anyone who just loves playing with data.

The tool is called ThinkUp, and is an open source project led by Gina Trapani (who some of you might recognise as the founder of LifeHacker, and a regular guest on the TWiT network’s This Week in Google). Among other things, Gina is a web developer who’s been working on building tools to help mine the wealth of information that flows through the tweetstream.

To install ThinkUp you need access to the back end of a webserver and the ability to set up and connect PHP pages with a MySQL database. You’ll need to be able to manage the database access and FTP files onto the server, so this is probably not the sort of thing you should try unless you run your own (or a hosted) server. But if you can get it set up, it’s pretty interesting.

ThinkUp connects to your Twitter account using all the usual APIs but then tracks, monitors and archives a copy of your Twitter activity into your own database. If you take Twitter seriously as a tool, this is important because you normally have no way to permanently archive and capture your own Twitter activity. It normally resides on Twitter’s servers and is fairly ephemeral – once a Tweet is gone it’s gone, or at least it’s usually too hard to retrieve.  Finding a Tweet that you wrote, or the responses you might have received to it, can be difficult once the moment has passed. Trying to dig up a Twitter conversation from six months ago can be near impossible.

What ThinkUp does is to archive and organise your Tweets in your own database and provide you with tools to make more sense of them. One of the most useful things is to aggregate the replies to a question I may have asked on Twitter. Here’s an example… I recently sat in a meeting at school where we were talking about the challenge we were facing with kids keeping their laptops charged, and someone asked “I wonder how other schools handle this issue?”  While sitting in the meeting I Tweeted out the question and within minutes the replies started to come back in from all over the world.

The next day I had about 20 replies to the question, and while those replies were useful, the way Twitter normally works makes those replies hard to see in aggregate form – they were scattered all over the previous 24 hours of the public Tweetstream. With ThinkUp however, the replies to the original question can be brought together in one place, providing an easy to read Q&A type page with it’s own URL. Thanks to Twitter I was able to get a broad range of responses to the question, but because of ThinkUp I was able to get a clearer insight into what that response thread was actually trying to tell me. It also gave me an easy way to share that insight with my colleagues via a single URL.

From your ThinkUp homepage you can browse a range of interesting views of your Twitter data, such as…

  • The week’s most replied to posts
  • The week’s most retweeted posts
  • Graphs to show your follower count trends
  • Graphs to show where and how you tweet
  • Inquiries (a collated list of all your Tweets that contained a question mark)
  • Most replied-to Tweets
  • Most retweeted Tweets
  • Mentions (anything that contains an @ reply to you)
  • Conversations (and exchange between you an another user)
  • Chatterboxes (people you follow who post a lot)
  • Deadbeats (people you follow who hardly ever post)
  • All your favourite tweets in one place
  • Tweets that contained URLs
  • Tweets that contained pictures

and much more.

Next to each tweet are numbers to indicate how many times it has been replied to or retweeted. Clicking on the number takes you to a page listing all the details. On some pages you can even see a Google map that show the geographic locations of where each tweet originated (I’m having a bit of trouble making this bit work on mine but it’s a neat idea!) Update: It’s mostly working now!

As you can see, over time you’ll end up with an enormous amount of data in there. But because it’ all now in your own database, that YOU manage, you have full control over it. As you should… after all, it’s YOUR data. But what makes it all so much more useful is the way you can mine this data for meaning, because it’s in the mining for meaning that real insight about the data starts to emerge.

You can find my own ThinkUp page at http://chrisbetcher.com/thinkup. If you want to try ThinkUp for yourself but can’t install it on your own server, just make yourself an account on mine (by clicking the Log In link then click Register.)  I’ll leave the site registrable for a few days for anyone who wants to try it out.