Twisted Pair

My friend and prolific blogger Steve Wheeler issued an interesting blogging challenge the other day called A Twisted Pair. He proposed taking two different people with no apparent connection and writing a post about learning that somehow connects the two, which I thought was an interesting idea. Steve proposed a few possible pairs of names on his post to get our ideas started, and although there were many pairings that intrigued me, two that really stood out were both people who have always inspired me – Pablo Picasso and Sir Tim Berners-Lee.  So here goes…

There are probably numerous ideas to explore in terms of how the concepts of learning are embodied by these two people. I’ll try to begin with the obvious and then see if we can find other connections.

Pablo Picasso
Pablo Picasso – Image from Wikipedia

Let’s start with Picasso. Picasso was an incredibly prolific Spanish artist with a body of work that is profoundly extensive. Over the years his work moved through multiple phases where he would latch onto an idea, explore and delve deeply into it, allowing it to morph and change until he seemed to have wrung every possibility from it, then a completely new idea would emerge and the process would begin all over again. His early work of the Blue and Rose periods shows incredible artistic talent, and his later work deeply explored ideas of construction and deconstruction, leading to many of the Cubist works for which he is most famous. Picasso had an incredible ability to see the world through the eyes of a child, to find the core essence in complex things, and to simplify them down to their essentials. Despite never actually being a teacher himself, these traits have been present in every great teacher I’ve ever known.

It takes a true spirit of curiosity and invention to let your ideas drift and morph from one to another, and a brave indifference to failure when some of those ideas inevitably fail to bear fruit. Again, the parallels with learning are strong. The idea that all progress is ultimately reliant on trying new things and tolerating failure, rather than achieving total perfect execution. To learn you must be prepared to fail a lot. And to fail a lot you much be prepared to try a lot of new things. There are many important learning concepts embodied in this simple idea – that learning is a process of iteration, of trial and error, of feedback and feedforward, of allowing ideas to flow uninhibited from one insight to the next, all fed by childlike curiosity and endless wonder about “what if?”

Sir Tim Berners-Lee
Sir Tim Berners-Lee – Image from Wikipedia

The other person in this twisted pair is Sir Tim Berners-Lee, the inventor of the World Wide Web. I read his biography, Weaving the Web, many years ago and found it to be a fascinating insight into his curious, creative spirit and his selfless approach to designing a system that was simply aimed at making the world a better place. The impact of the WWW on humanity has been absolutely seismic, and will probably be seen as the single most influential invention of all time. I think you could argue that the Web has redefined pretty much everything about the way modern society works, yet someone less altruistic than Berners-Lee could have easily tried to build in a system of monetisation to the very core of the way the web works. Berners-Lee invented the idea of a URL – a Universal Resource Locator – where every webpage, every image, every video, every online asset, has a unique location, and could be expressed in a way that every computer could understand. This was a revolutionary idea. But imagine a world in which the notion of a hyperlink was protected by a patent, and every click on the web would earn a small royalty payment for its inventor? With the “patent wars” played out by just about every big tech company these days, this is not hard to imagine. Had Berners-Lee maintained the intellectual property rights to the web he invented he could have been richer than Bill Gates and God combined. But he didn’t. He quite deliberately didn’t. He saw the web as something that was for the greater good of humanity, and placed that goal ahead of any desire to get rich from his idea.

There are a few learning principles that resonate with me about Sir Tim. Openness. Sharing. Altruism. A desire to build something simply to make the world a better place. As Eric Schmidt once observed, “If [computer networking] were a traditional science, Berners-Lee would win a Nobel Prize”.

When I think of the greatest teachers I know, and the most engaged learners I know, they seem to embody certain characteristics. I think that both Picasso and Berners-Lee show some of these characteristics in different ways.

First, from Picasso, is the ability to take information from multiple sources in a variety of ways and reinterpret them as your own. To “steal like an artist” if you will (a phrase often incorrectly attributed to Picasso). To allow yourself to absorb influences and ideas from all over the place, and have them percolate through your mind, being processed and critiqued and changed along the way, emerging as completely new ideas and understandings. There is no such thing as learning in a vacuum, much as there is no such thing as creativity in a vacuum. Everything is a remix. Every idea is borrowed from somewhere. When you immerse in this kind of creative learning process, the end results are often unrecognisable from the influences that formed them. This morphing process is, as Stephen Johnson says, where good ideas come from. And I will add, where good learning comes from. I can think of no better person to embody this idea of learning through the growth of ideas than Pablo Picasso.

The second important aspect of learning is the idea of learning for it’s own sake. Learning should be worth doing, not just to get a grade or pass a test or get a certificate, but because the simple act of learning is intrinsically valuable in and of itself. Curiosity and wonder should be their own rewards. Building and making and tinkering, be it with ideas or actual physical objects, does not need to be formalised with rewards. I think Berners-Lee embodies this idea, in the unselfish way he started out by trying to solve a fascinating problem just for his own personal benefit but quickly realised it had a much broader application, and he was willing to just give it away because it felt like it was the right thing to do, and that it would help many people. Like the invention of the Web, the best learning is usually done simply because it is worth doing, with or without a reward at the end.

These are my learning lessons from Pablo and Tim.

Wonder. Be curious. Make. Grow. Share.

Just because.

Header image from Wikipedia
https://www.wikiwand.com/en/Twisted_pair

Break the Cycle

During the month of October I’ll be riding my bike to help raise money to support childrens’ cancer research. It’s all part of the Great Cycle Challenge, raising funds for the Children’s Medical Research Institute, one of the major research bodies aimed at finding a cure for cancer. I think it’s a worthy cause.

So many people I know have been affected by cancer. We desperately need to find the solution to this awful disease and it can only be done with research, and research costs money.

I’ve committed to ride 250km this month to raise $1000 for CMRI. So far people have been very generous and the fundraising has gone pretty well so I might revise that goal. I think the 250km will be enough of a challenge, but it would be nice to raise more money.

If you’d like to support this great cause, you can head over to my fundraising page at https://greatcyclechallenge.com.au/Riders/ChrisBetcher and donate whatever you feel works for you.

GCC-FB-cover-2014-im-riding

And on behalf of the kids, thank you!

Dealing with Optus, Part 2

Just to finish the story I started in the last post, here’s what transpired (just in case you’re interested). The good news is that Optus finally found the reason for this blog being blocked on their network and have restored things to normal. You should now be able to access this site, even on the Optus network, but the nonsense I had to wade through to get things resolved was quite ridiculous.

After that last blog post describing the problem with my site being blocked by Optus for reasons unexplained, I posted it out on Twitter and Facebook. It’s amazing how quickly that gets a response. To their credit, I heard back from Optus’s Social Media Team very quickly offering to help resolve the issue. I’m not sure why tech support problems can’t just be resolved by calling Tech Support, and why it takes a very public skewering on social media to get any action these days, but apparently that the way it works now.

After a series of very promising back and forth tweets, I eventually got a call from a member of Optus’s Social Media Team, and her response was basically that this was not an Optus issue and there was nothing they could do about it, and that I needed to refer things back to my web host, GoDaddy.

Despite the fact that they admitted that Optus was blocking my blog on their network – in fact they were blocking an entire IP range, which just happened to include my blog – she insisted it was not something Optus could do anything about. She told me that I had to ask my webhost to deal with it, and get them to fix the “malicious behaviour” on their servers, even though she could not tell me what kind of malicious behaviour was causing the problem. She seemed unwilling to entertain the logic of my argument, that if Optus was the one blocking the site – and she admitted it was – and if Optus was the only ISP that was causing this problem, then asking my web host to fix a problem that was invisible to them was not likely to be very successful. We went around and around in circles, arguing about this for about 25 minutes with me trying to explain that this was a problem that only Optus could fix, and her insisting that this was a problem that Optus could not fix. She stayed on the script, robotically insisting that Optus could not manually remove the block and I needed to call my web host and get them to deal with it.

Eventually, I gave up trying to reason with her, since she had obviously made her mind up that Optus could do nothing to fix the problem, so I went home and called GoDaddy. They guy I spoke to there, Mark, was very helpful and spent over an hour on the phone with me troubleshooting, trying different things, searching the Optus website for a form that would let GoDaddy get in touch with Optus to talk about the problem, but eventually he came to the same conclusion that I was trying to tell the woman from Optus – GoDaddy cannot fix a problem they cannot see, and that they have no control over.

I got a followup tweet the next day from the Social Media Team at Optus, which led to another phone call from them. This time it was someone who actually sounded like they understood networks, and they simply told me to email a copy of the traceroute and a quick explanation of the problem to [email protected] and they would try to deal with it, no promises.

Less than an hour later I got an email which said, in part…

“I have removed the IP address block that was on our systems. Please try again. Many apologies for the inconvenience this has caused and lack of coherent information on our side.”

I tried again and all was back to normal.

Suggesting that Optus provided a “lack of coherent information” is somewhat of an understatement. All up, I probably spent 5 hours on the phone to both Optus and GoDaddy trying to get this issue resolved. From Optus I was told several stories about why the problem existed, many of them contradictory. I had both a tech support supervisor and the social media team person tell me flat out that there was nothing that Optus could manually fix, or that they had any control over. I was told to speak with my web host and get them to sort it out. I was given this advice repeatedly, and even though I argued fairly strongly that I didn’t think this was very good advice, they were insistent that there was nothing else they could do on their end. Despite supplying them with all the information on my very first support call, including traceroutes and network information, they still insisted that it was out of their control.

And then one guy from Optus fixes it. Just like that.

It’s ridiculous that I had to make phone call after phone call to get this resolved. It’s crazy that an actual tech support line achieves almost nothing, even when you escalate the issue to a supervisor, and that you need to go all social media on them just to get attention. It’s ludicrous that someone from that team will then argue in circles with you, insisting that Optus can’t fix a problem they are so obviously in control of, and that it seemed like there was little will to explore any possibility of fixing it.  And it’s damn annoying that getting it resolved was as simple as sending an email with traceroute details, but it took many days and many phone calls to even be told that this option existing.

Glad to back online, glad to have avoided bring the telecommunications Ombudsman in on it, glad to finally find a competent person who resolved the issue…. but so totally over Optus as an ISP.