Category: Ed Tech

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Taking the Long View

I was recently given the privilege of giving a short keynote talk for the upcoming Flat Classroom Project cohort. The Flat Classroom Project is a wonderful professional learning program run by Vicki Davis and Julie Lindsay which focuses on getting teachers and students working together on global collaborative projects – connecting classrooms around the world to work together. Julie contacted me recently to ask if I would be interested in doing it and I jumped at the opportunity.

I was fortunate that I started doing some really full-on global collaborative projects with students back in the late 1990s, thanks to a program that was run by AT&T called Virtual Classroom. Although the format of the VC program was meant to be competitive – teams of three classrooms from around the world worked together to build a website on an agreed common theme – the essential principles of working together online were very much ingrained into my brain over the three years we worked on these projects. I don’t think it’s an exaggeration to say that the experience of doing these projects not only helped me to understand how to be a better teacher, but it’s what kept me involved in, and enthusiastic about, teaching. Without those few intense years of seeing the power of connecting, communicating and collaborating together across the world, it’s a fair bet that I would not still be teaching today. It was quite literally my “peek over the pail” to see exactly what education could really be all about, and it’s influenced almost everything I’ve done since. Those projects had a significant long term effect on me as an educator.

Those students I worked with back then are all in their late 20s now and I often wonder if they experienced the same sort of long term benefit from our global projects. So when Julie and Vicki asked if I would do this keynote I thought it might be a great opportunity to find these guys and actually ask them that question. Although I haven’t kept in regular contact with all of them over the years, I managed find several of them on Facebook to ask them whether they felt it made a difference to them. Just the fact that they were so willing to talk to me and reminisce about what we did 15 years ago, I think says a lot about the relationships and connections that these projects created.

And really, it’s in those relationships and connections, and being able to play a part in creating ripples of influence that reach far into the future that make teaching so different to so many other professions. It’s why those of us who love it, love it.

Anyway, the keynote video is on the Flat Classroom Project site, but (with Julie and Vicki’s permission) I thought I’d share it with you here too.

Special thanks go to Daniel, Richard, Peter, Chris and Laurie. You guys were awesome back in school, and you’re just as awesome now. Thanks for helping me learn what it means to learn.

I also want to say how grateful I am for my co-teacher partners in crime from those days – Janette Wilmott, Janet Barnstable, Mariko Yana, Hajime Yanase.

If you’ve never tried working globally, do yourself a favour and give it a go. Get involved in Flat Classroom Project, or even checkout the Global Virtual Classroom (what the original Virtual Classroom Project morphed into)  If you just look around, there are so many opportunities for collaborating online together… just find one and dive in. You won’t be sorry you did. Just ask my students.

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Reflections on China, Part 1

This post is likely to be the first of a couple of reflections about my recent experiences in Beijing for the Learning 2.012 conference. There is so much to absorb; the organisation and location of the conference itself, the experience of spending a week in China’s amazing capital city, but mostly the genuine privilege of being able to spend time with a remarkable group of talented educators from around the globe.

The Pearl MarketFirstly, China. This is my second trip to China, the previous being for the same conference two years ago in Shanghai. I wrote some thoughts about that trip at the time and how awestruck I was by China’s rapid growth. That certainly hasn’t changed. China is still full of surprises, and especially so in Beijing where there is such a dramatic contrast between the ancient and the modern. On my first full day there I got to go shopping for pearls with Julie Lindsay and Lucy Gray (trust me, that Julie knows how to shop!) and then later that day Lucy and I explored the Forbidden City together. The size and scale of the Forbidden City was hard to comprehend, as was the fact that the buildings were three times older than modern Australia! We entered from the south gate and wandered all the way up to the north gate. We even, allegedly, met a guy who is the nephew of the last emperor. I didn’t buy his calligraphy, and I’m not sure I buy his story, but it was still a great experience. On the way home we were driven past Tiananmen Square and the Great Hall of the People, and although we were unable to stop and explore them on foot, just seeing the enormity of them was impressive enough.

Me on the Great Wall of ChinaThe next day, Adrian Camm joined Lucy and I for a trip to the Mutianyu section of the Great Wall of China with our very entertaining driver Charlie. It’s easy to see why the Great Wall is one of the Wonders of the World. At over 5000 km long and over 2000 years old, the wall is breathtaking in scale and built along the craggy ridges of a rugged mountain range. The engineering required to construct this ancient wall is almost unimaginable. At Mutianyu, you can drive right up to the base of the mountain and then get whisked to the top of the Wall by a chairlift, which surprised me. Even more surprising was the fact that your return trip is by tobogganing down the winding S-curves of a steel sled track built into the mountain! I did not expect that.

The Great Wall itself was quite an experience. Words can’t adequately describe what it felt like to be standing there on top of a structure as old as the Roman Empire and having it continue along the mountain ridge as far as we could see (which admittedly with the Beijing smog was not all that far). The Wall is quite a strenuous walk and Lucy, Adrian and I wandered along it until we really couldn’t go much further,and then with lots of great photos and memories (and even a FourSquare checkin)to take back home, we backtracked to our starting point.

After a fun toboggan ride back down the mountain (please can we do it again?!) we lunched at a place in Mutianyu called The SchoolHouse where we found an open wifi access point for more FourSquare checkins, Facebook updates and even a quick Google+ Hangout with Linda.

The rest of the afternoon was spent exploring the tombs of the Ming Dynasty, including the Sacred Way. Oh, and of course Charlie treated us to his personal rendition of Chinese opera as we drove along. As you do.

Later that evening, after being driven around all day in a French Peugeot, we sat in an Irish pub, owned by an American couple, eating Italian Pizza, before we went back to the hotel to listen to music being played by a group of Filipino musicians.

Welcome to China.

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The Software Conundrum

Many people I know struggle with technology. They bumble by, more-or-less managing to make their computer do what they want it to do, but often without that real sense of confidence that comes from feeling fluent with the software they are interacting with.  And let’s face it, when we talk about “technology”, we mostly mean “software”. Sure, there are some hard-to-use hardware devices but by and large when I watch someone struggling to feel comfortable using “technology”, it’s usually because they are out of their depth with the software they are trying to use, not the hardware.

It might not seem like it when you’re so frustrated you just want to throw your laptop out the nearest window, but companies who build software try really hard to make their tools easy to use. Of course, not all software is actually easy to use, but I do believe that all software designers really do try to make their software as easy to use as possible. It’s not easy… some of the things we expect software to do are incredibly complex, and designing software that does complex stuff while also making it easy to use, is really hard to do well!  But the next time you are struggling to use a piece of software, remind yourself that someone, somewhere, probably spent a great deal of time and energy trying to make it as easy as they could. And no matter how much it might feel like it, the software designer’s goal was not to confuse and frustrate you.

Because writing software is so hard, it takes a special kind of person to do it. Software developers are usually incredibly intelligent people because you really do need to be fairly smart to write software. Most developers also have very systematic and methodical minds, because, again, that’s just the sort of mind you need to write software. It’s this combination of high intelligence and methodical thinking we sometimes call an “engineer’s mindset”, and while you need it to write good software, it’s really not the way the majority of us think.

And that’s part of the problem of why there is so much “hard to use” software. The people who create it are often on a completely different planet to the people who use it.  For a super smart software engineer, the term “easy to use” might mean something entirely different.  Because most “dumb users” find it difficult to think the way engineers think, and many engineers are unable to put themselves in the shoes of the average end user, there is often a huge mismatch between the two groups that ends up making software seem much harder to use than it should be. (You might like to read The Inmates are Running the Asylum by Alan Cooper for a really good insight into this problem) Thankfully, software has gotten much, much better over the last few years thanks to much better development environments and more flexible programming frameworks, a greater emphasis on end-user usability testing, a greater acceptance of the idea of a “public beta”, and also the “appification” of complicated software in small, app-sized chunks on easy to use mobile devices.

So thankfully, things are improving.  But if software is getting better, and companies really DO try hard to make their software as easy to learn and use as possible, why do so many people still seem to find it so damn hard to use?

So here’s a few tips for becoming a much better, more confident and more fluent user of modern desktop software…

Mix it up!

This was one of the most powerful things I ever did to become a more fluent software user… I deliberately started using software that was different to what I was used to. If you use a software tool to do a particular task, find out what other software tools do a similar thing, and try them.

For example, if all your word processing is done in Microsoft Word, try using some other word processing tools for a change. Libre Office Writer, Google Docs, Zoho Writer, WriteRoom, Scrivener, AbiWord… the list is long if you look. There is something incredibly liberating about trying a different tool than the one you’re used to. It forces you to see things more conceptually – to understand the concepts of formatting text, rather than simply remembering where the Bold button is located. As you move between multiple tools that do the same task, you start to see the commonalities and the differences between them.

You realise that all tools in this category have certain core features, but you also see how different tools implement some of those features better or worse than others. You start to think in terms of function rather than form. You develop a better ability to scan your eyes over the interface quickly, spotting the buttons you recognise, even though they might look a little different.  You realise that the design of software is far more consistent and predictable than you maybe imagined it was. You start to see the ways that different programs handle the same common file formats.

Are you a PowerPoint user? Why not try Keynote, Google Presentations, SlideRocket, Libre Office Impress, Prezi or 280 Slides?

What do you use to edit video? Whatever you use now, take a look through some of the alternatives from iMovie, Windows Live MovieMaker, Pinnacle Studio, Sony Vegas, Adobe Premiere Pro or Premiere Elements, Final Cut Pro X.  As you might imagine, if you actually did try all these different video editing tools, you wouldn’t just know how to use a bunch of video editing tools, you would truly understand the core idea of what it means to edit video.

There is great alternative software in most of the major categories. Just go to Google and search for [alternatives to X] where X is the software you use now, and see what you can find. Much of it is free to try, if not completely free to use.  Using lots of different software tools that do more-or-less the same job makes you a far more flexible and adaptable user. You don’t have to permanently switch from your old faithful tool if you don’t want to (although you might be surprised at how good some of the others are!) Switching to a new tool is not the point of the exercise. But by trying lots of new tools you will develop a far deeper understanding of what software is all about, and your technological fluency will take a supercharged leap forward.

Trust me on this.

Check out your options

Whenever you work with a new piece of software, take a moment to explore the options or preferences.  On most Windows software you’ll find it under the Tools > Options menu, and on the Mac its in the application menu under Preferences.

Whenever I get my hands on a new piece of software, I go straight to the prefs or options and spend a few minutes looking through them. Those few minutes are always paid back in greater productivity through having a better sense of what the software is all about, plus I can usually find lots of little tweaks that make the software work the way i want it to work.

It astounds me how often I see people struggling (sometimes for years!) with some annoying behaviour in their software that can be easily changed simply by unticking a checkbox in the preferences. Don’t be one of those people.

What’s on the menu?

The other thing I will always do with any new piece of software is just take a moment to look through all the dropdown menus to see what’s there. Many of them will be immediately recognisable – obvious ones like cut, copy, paste, select all, etc – through to those that will give you some clues as to what the software might be able to do.

Seeing choices like Arrange, Group, Align, etc immediately tell you things about what the software can do.  The View menu often lets you change the way you see the software by accessing fullscreen mode, changing zoom levels, and so on. If you’re observant you can also pick up some great keyboard shortcuts as well.

Look for menu items than you don’t recognise too. For example, if you’re usually an Internet Explorer user you might be intrigued by options such as Chrome’s Incognito Window. Click it. See what it does. It’s software, you can’t really break it, so go explore!

Don’t be afraid to call for help

Every piece of software I’ve ever used has a Help menu. Someone, somewhere, went to a lot of time and trouble to document this software and explain what it does, how to use it, and how to get the best out of it. Why would you not use it?

And yet, whenever I see someone struggling with a piece of software, I can almost guarantee that the answer to “have you checked the Help menu?” is no. C’mon! Just use it… Look it up if you have a problem, or just glance through it to pick up some useful tips. Don’t be so helpless.

I can’t even tell you how many times I’ve showed someone some ridiculously simple time-saving tip that has totally changed the way they work, only to have them ask “How do you find this stuff??!”

Easy. I once got stuck on the exact same problem as you, and I looked in the Help menu to work out how to solve it. Just like you can.

If you really don’t want to use the Help menu (“It’s so complicated!”) then just Google your problem. Just type in something like [how do i merge 2 tracks in audacity]. Believe it or not, you won’t be the first person to ever ask that question. Someone has already solved it. Learn from their experience.

Putting this into action with your students

A task I’ve had my Computing Applications students to do several times now is to create a user manual, either in text or screencast format, for a piece of software they’ve never seen before. It’s not hard to find obscure software tools that most students have never heard of, so pick a few for them to choose from and get them to create a user manual for one of them. Not only do they need to learn a completely new piece of software, they also need to figure out how to clearly explain it’s features in a way that non-users can easily understand. They can’t do that unless they understand it themselves.

They’ll need to learn quickly, communicate clearly, have empathy with end users, and also learn new presentation skills. Try also to get them to run some real usability testing with other people using the training resources they’ve created in order to see how well they have communicated their understanding. Everytime I’ve done this, my students have found it a useful and worthwhile task.

Got any other tips for learning new software quickly? I’d love to hear them.  And if you’re a fluent software user, add a comment and tell us what the “penny dropping” moment was for you, when software started to make sense.